01
Phone triage
You call (855) 927-7517 and describe what you are seeing: water stains, a smoky smell, brick flakes on the roof, or a damper that will not close. We ask a few questions, give you a ballpark range, and book a slot. Most Pleasant Grove calls get a same-week appointment, and emergencies get same-day.
02
On-site inspection
A CSIA Certified Chimney Sweep walks the roof and the firebox. We run an inspection camera up the flue, check the crown for cracks, test the flashing with a hose, and probe the damper. This takes 45 to 75 minutes and you get photos of everything we find.
03
Written scope and price
We hand you a written scope with line-item pricing, not a verbal guess. You see what is being repaired, what material is going in, and how long it takes. If there is a cheaper option that solves the problem, we tell you.
04
The repair itself
Most jobs run two to six hours. Crown repairs and cap swaps are quick. Liner installs and masonry rebuilds can take one to three days. We lay drop cloths, protect the roof, and clean up every flake of mortar before we leave the property.
05
Final test and walkthrough
We light a test fire or run a smoke pen to confirm draft, then walk you through what was done and how to maintain it. You get the photos, the material specs, and a workmanship warranty on the repair. If anything shifts in the first year, we come back.