When you contact us for a chimney repair quote or service, we collect the information you share with us. This includes your name, phone number, email address, service address, and details about your chimney or fireplace issue.
When you browse our website, we collect limited technical information automatically. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit.
We use your contact details to respond to your request, schedule a visit, provide a quote, and complete the chimney repair work you asked for. We may also call or text you to confirm appointments or follow up on a job.
We use website usage data to understand how people find and use our site so we can improve it. We do not sell your personal information to anyone.
Our website uses cookies and similar tracking technologies to keep the site working properly and to remember your preferences. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular and where we can improve.
These third-party providers may use cookies and similar technologies to collect data. Their use of your information is governed by their own privacy policies. We do not control how they handle data.
We share your information only when it is necessary to run our business or comply with the law. This includes sharing with service providers who help us with scheduling, payment processing, or website analytics.
We may also disclose your information if we are required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of Blackstone Ridge, our customers, or others.
We keep your personal information for as long as we need it to provide services, maintain our business records, and meet legal requirements. When we no longer need your information, we delete it or make it anonymous.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include using secure connections on our website and limiting access to your information to employees who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete your information. You can also ask us to stop sending you marketing messages at any time.
To exercise any of these rights, contact us using the phone number or email address below. We will respond to your request as quickly as we can.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information.